Note: 70% discount in all products and there will be not return, exchange or refund
SHIPPING & RETURNS!
As we want you to be fully satisfied with your online purchase; we will happily exchange, refund or credit any swimsuit that you are not 100% happy with.
Your purchase is eligible for a Refund, Credit or Exchange provided:
- It is posted back to Sirens within 5 days of delivery.
- Is unwashed with all of the garment tags & hygiene stickers intact.
- Sale items are not eligible for a refund (see sale policy below)
To get your Free Returns Label
You will have received tracking emails from us during the delivery process. At the bottom of that page you will find the section to receive your free return label. Alternatively login in and find your unique tracking number and enter it here: https://app.starshipit.com/track.aspx?code\
If all items are returned without a purchase you will be required to pay a $10 restocking fee.
Note that returns from New Zealand and other overseas countries are at the customers expense. Please take to your local post and return to our warehouse.
SALE ITEMS Terms & Conditions
Sale items are only available to Australian and New Zealand customers.
GIFT VOUCHERS
If you've received a voucher as a gift it can be redeemed at any time. Gift Vouchers are not redeemable for cash and cannot be refunded via alternative payment methods.
WHEN WILL MY RETURN BE PROCESSED?
Once your package has been received, your refund or exchange will be processed within *7 business days. To avoid any further delays please ensure your Return Form is completed correctly.
*Delays may occur during SALE or peak periods such as Christmas, New Year & Easter.
Our Sirens Swimsuit Promise
We love and believe in our swimsuits and we want you to as well.
To show you the love, we're proud to offer you a 6-month product guarantee against all manufacturing faults and defects with normal use and correct swimsuit care. This means we will happily repair (or replace if necessary) any item that proves to be faulty or defective within this time frame!
However, we are unable to extend this promise to swimsuits that have been misused or cared for incorrectly.
To ensure your swimsuit lives a long and happy life, you'll need to care for your swimsuit according to its care pages & the instructions below
How to love your Sirens Swimsuits:
Hand wash your swimsuit thoroughly after each wear. Use cool water and mild soap or chlorine neutralising swimsuit wash.
- Do not wring, roll or store wet.
- Dry it in the shade. Never tumble dry or hang in direct sunlight.
- Do not allow sunscreen to come into contact with the straps or binding.
- Avoid rough or abrasive surfaces. These will cause the fabric to pill or snag.
STILL HAVE QUESTIONS?
You can email
ask@sirensswimwear.com.au
