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Hassle Free Returns & Exchanges

RETURNS

HASSLE FREE SHIPPING & EXCHANGES!

As we want you to be fully satisfied with your online purchase; we will happily exchange, refund or credit any garment, swimwear or dress that you are not 100% happy.

Your purchase is eligible for a RefundCredit or Exchange provided:  

  • It is received by Sirens within 5 days of receipt.
  • Is unwashed with all of the garment tags & hygiene stickers intact.

**Please be sure to include your completed Returns & Exchange Form in your parcel. Incomplete or missing forms will result in delays to your refund, credit or exchange.

If all items are returned without purchase you will be required to pay a $10 restocking fee.

TRY 3 SALE ITEMS @ HOME Terms & Conditions

If the items you keep are less than the deposited amount, a refund will be issued via your original payment method. Amounts exceeding credited from your account.

All Try 3 SALE packages must be posted back within 5 days of being received.

GIFT VOUCHERS

If you've received a voucher as a gift it can be redeemed at any time. Gift Vouchers are not redeemable for cash and cannot be refunded via alternative payment methods.

INTERNATIONAL RETURNS

For all International Orders, products can be returned to us within 21 days of the date of your invoice and must be unworn, with hygiene stickers & swing tags still intact.

All of the above policies apply to international orders and returns. For information specific to your country please select the relevant link below. 

New Zealand - Shipping, Returns & Delivery

USA - Shipping, Returns & Delivery

UK - Shipping, Returns & Delivery

WHEN WILL MY RETURN BE PROCESSED?

Once your package has been received, your refund or exchange will be processed within *7 business days. To avoid any further delays please ensure your Return Form is completed correctly.

All Refunds will be processed via the same method as your original payment.

If there is a difference in price between your initial purchase and your new exchange you will either receive a refund or credit, if the cost of the initial purchase was higher than the exchange OR if the exchange is more expensive than the initial purchase, please fill out your card details or request a Paypal Invoice on the Returns/Exchange form included with your order.

*Delays may occur during SALE or peak periods such as Christmas, New Year & Easter.

HOW TO RETURN AN ITEM

1. Put your item back in the satchel you received it in. You can turn the satchel inside out and stick the return label (included in your order) over our label. If you didn’t receive or have lost your label please write our reply paid address instead.

Reply Paid 91229

C/O Sirens Swimwear Returns

Warehouse 1, 13 Paramount Blvd, Derrimut VIC 3030

2. Complete the returns form (included with your order) and add it to the satchel. Upgrade your exchanges to express shipping by photographing your returns form and sending it as an attachment to ask@sirensswimwear.com.au along with your card details.

3. By utilizing our Returns or Reply Paid label we will be covering your return shipping! There is No Need for You to Pay any Shipping Fees if you are using our service.

4. Seal the bag with tape and pop it in any Australia Post box or drop it off at your local post office and that's it! Your part is done, we’ll be in touch if we need any further information to finalize your return.

STILL HAVE QUESTIONS?

You can call 1300 306 977 between 9.00am - 5.00pm (AEST) Monday - Friday
Or email ask@sirensswimwear.com.au