Sirens Ship the Shop

Try@Home FAQs:

What if the item I want to keep is more/less than my $99.50 deposit?

If your item is less than $99.50 we'll refund you the difference upon the parcels return. If it's more, all you need to do is complete the payment options section of your Returns Form and we’ll debit you the difference.

What if I decide I want to keep something that wasn't in my original Try@Home Order?

No Problem! Just complete your Returns Form and include the style you'd like in the Exchange section. Send all 5 Swimsuits back to us, and we'll swap them for your chosen style.

What if I don't want to keep any of them?

Didn't find your perfect swimsuit? That's ok, you can either send them all back to us and exchange them for another 3 Swimsuits or you can choose to have your $99.50 deposit refunded. 

I want to Try@Home but my checkout total is more than the $99.50 deposit!

If your check out total is exceeding the $99.50 it’s likely that you’re missing the Try@Home item or that there is an item in your cart that isn’t available to try at home. At check-out, you should see 4 items in your cart, the “Try@Home” item for $99.50 & your 3 swimsuits. To add the Try@Home item, simply click any swimsuit item and when the product page loads, click the button “Try@Home”.

Can I use Afterpay for my Try@Home Deposit?

You can use Afterpay to cover your $99.50 deposit. However, if you keep an item less than $99.50 or don’t keep anything, your deposit (or difference) will be returned as a 12-month store credit. If the item you keep exceeds your Afterpay deposit, you’ll need to pay the difference via credit card or PayPal.

Is Try@Home Kit available internationally?

Yes! Check out our Delivery Policy Here. 

Terms & Conditions

By purchasing a Try@Home kit, you agree to the following conditions.

  • Try@Home kits need to be returned within 5 days of delivery.
  • If the excess items are not returned within this timeframe the balance will be charged to your credit card (don’t worry we will email/phone you beforehand to notify you). An invoice with the individual prices of each item will be sent with your kit.
  • All Returned items must come back in the same condition they were sent in, undamaged, unwashed with all swing tags & hygiene stickers still attached. Any damaged items or swimsuits without hygiene stickers will be charged to the nominated credit card.
  • All Returns forms must be thoroughly filled out with correct & up to date Credit Card and payment details.
  • If no items are kept and the entire Try@Home kit is returned (in appropriate condition) within the 7 day return period. The full deposit amount will be refunded via the original payment method. Shipping is not refundable.

In the Event the Items are Unreturned/Unpaid for.

  • Should the customer be uncontactable with return items overdue, or have an unpaid balance outstanding Sirens will employ a third-party recovery service to collect the amounts outstanding.
  • Should a third party be involved, all recovery costs will be incurred and payable by the Customer